Terms and Conditions

Welcome to pestguardian.co.uk

These terms and conditions (the “Terms”) govern your access to and use of our pest control services and website. By accessing or using our services, you agree to be bound by these Terms and all terms incorporated by reference. If you do not agree to all of these Terms, do not use our services or website. Services Pest Guardian provides professional pest control services to residential and commercial properties as described on the website. Our services include but are not limited to pest inspections, treatments, and ongoing pest management solutions. Use of Website The content and information on this website are for your general information and use only. It is subject to change without notice. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. User Conduct As a user of this site, you agree not to misuse the services or content provided. Misuse includes illegal purposes, spreading malware, overloading our systems, and any other form of abuse as determined by Pest Guardian. Intellectual Property: The content, layout, design, data, databases, and graphics on this website are protected by the United Kingdom and other international intellectual property laws and are owned by Pest Guardian unless otherwise stated. Unless expressly permitted in writing, you are not allowed to copy, modify, reproduce, publish, post, transmit, or distribute the materials on this website. Limitation of Liability Pest Guardian will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your access to, use, or inability to access or use the website or services. Indemnification You agree to defend, indemnify, and hold harmless Pest Guardian and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, or your use of the website, including, but not limited to, any use of the website’s content, services, and products other than as expressly authorised in these Terms. Changes to Terms and Conditions Pest Guardian reserves the right, at our discretion, to change, modify, add, or remove portions of these Terms at any time. Please check these Terms periodically for changes. Governing Law, These Terms shall be governed by and construed in accordance with the laws of the United Kingdom without giving effect to any principles of conflicts of law. Contact Us If you have any questions about these Terms, please contact us.

1.1. Enquiries and bookings for our pest control services can only be made via the contact form on our website at https://pestguardian.co.uk/, through email to enquiries@pestguardian.co.uk, by telephone, or WhatsApp using the number listed on our site.
1.2. Upon agreement of the date and time for the service, the client is committed to providing a cancellation notice no less than 24 hours prior to the scheduled appointment. Failure to provide timely notice may result in additional charges for rescheduling the appointment.
1.3. The client is responsible for ensuring our personnel have available parking. Clients must identify the closest available pay-by-phone parking option if on-site parking is unavailable. Should parking not be arranged, we reserve the right to cancel the appointment and charge a fee for rearranging.
1.4. We reserve the right to adjust our service quotation should the pest infestation inspection reveal complexities that necessitate more extensive treatments than initially estimated.

2.1. The client is responsible for informing us of any prior treatments, including the specifics of the chemicals used, and disclosing any medical conditions that could be affected by our treatments.
2.2. Clients must disclose any hazards present on the property to our technicians. Failure to inform us of such hazards, which could harm our staff, could result in legal action against the client.
2.3. Compliance with all preparatory and safety protocols, as communicated by us through verbal instructions, email, text message, or as published on our website, is mandatory. Non-adherence may necessitate the cancellation of the treatment and the levying of an additional charge to schedule a new appointment.
2.4. The property must be vacated for the duration of our treatment, and a minimum of three hours must be allowed for any applied chemicals to dry thoroughly before re-entry into the treated premises.
2.5. The client must inform us in writing about the value of items that cannot be removed from the treated areas and are not resistant to heat or chemicals.
2.6. We do not assume any liability for the loss or damage to valuable or sensitive items resulting from the treatment or the actions of our technicians required to perform their duties. The client must ensure that any valuable items are moved to a safe place.
2.7. Upon receiving the treatment report or receipt from us, it is the client’s responsibility to notify us promptly of any inaccuracies within 10 working days. Failure to provide such notification within the specified timeframe will be considered the client’s acceptance of the treatment reports and receipts as accurate.
2.8. It is the client’s responsibility to properly dispose of any furniture deemed untreatable. Should the technician agree to assist in removing infested furniture from the property, such an arrangement is considered a personal agreement between the client and the technician. The company shall not be liable for any damages or issues arising from these personal agreements.

Guarantee Terms and Conditions

3.1. Given the nature of bed bugs, we cannot guarantee complete eradication after a single Steam and Chemical Spray treatment.
3.2. If necessary, The client agrees to pay a discounted price for the second and third Steam and Chemical Spray Treatments for complete bed bug eradication.
3.3. Discounts apply only when the entire property has been treated. These Terms and Conditions do not cover partial treatments.
3.4. We offer a 3-month guarantee, which includes two free-of-charge Steam and Chemical Spray treatments after three such treatments have been conducted on the entire property.
3.5. The client must adhere to the aftercare instructions provided in the “Recommendations” section of the treatment report. Failure to do so will invalidate the guarantee.
3.6. The client must inform us of any bed bug activity and provide proof within 30 days of the treatment date using any communication form published on our website. Failure to do so will invalidate the guarantee.

5.1. Given the nature of fleas, we cannot guarantee complete eradication after a single Steam and Chemical Spray treatment.
5.2. If necessary for complete flea eradication, the client agrees to pay a discounted price for the second and third Steam and Chemical Spray Treatments.
5.3. Discounts apply only when the entire property has been treated. These Terms and Conditions do not cover partial treatments.
5.4. We offer a 3-month guarantee, which includes two free-of-charge Steam and Chemical Spray treatments after three such treatments have been conducted on the entire property.
5.5. The client must adhere to the aftercare instructions provided in the “Recommendations” section of the treatment report. Failure to do so will invalidate the guarantee.
5.6. The client must inform us of any flea activity and provide proof within 30 days of the treatment date using any communication form published on our website. Failure to do so will invalidate the guarantee.

7.1. Given the nature of moths, we cannot guarantee complete eradication after a single Steam and ULV Chemical Fumigation treatment.
7.2. If necessary for complete moth eradication, the client agrees to pay a discounted price for the second Steam and ULV Chemical Fumigation Treatment.
7.3. Discounts apply only when the entire property has been treated. These Terms and Conditions do not cover partial treatments.
7.4. We offer a 6-month guarantee, which includes two free-of-charge Steam and ULV Chemical Fumigation treatments after two such treatments have been conducted on the entire property.
7.5. The client must adhere to the aftercare instructions provided in the “Recommendations” section of the treatment report. Failure to do so will invalidate the guarantee.
7.6. The client must inform us of any moth activity and provide proof within 30 days of the treatment date using any communication form published on our website. Failure to do so will invalidate the guarantee.

9.1. Given the nature of carpet beetles, we cannot guarantee complete eradication after a single Steam and ULV Chemical Fumigation treatment.
9.2. If necessary for complete carpet beetle eradication, the client agrees to pay a discounted price for the second Steam and ULV Chemical Fumigation Treatments.
9.3. Discounts apply only when the entire property has been treated. These Terms and Conditions do not cover partial treatments.
9.4. We offer a 6-month guarantee, which includes two free-of-charge Steam and ULV Chemical Fumigation treatments after two such treatments have been conducted on the entire property.
9.5. The client must adhere to the aftercare instructions provided in the “Recommendations” section of the treatment report. Failure to do so will invalidate the guarantee.
9.6. The client must inform us of any carpet beetle activity and provide proof within 30 days of the treatment date using any communication form published on our website. Failure to do so will invalidate the guarantee.

4.1. We offer a 3-month guarantee, including two Steam and Chemical Spray Treatments, after heat treatment on the entire property, excluding kitchen and bathroom areas.
4.2. These Terms and Conditions do not include partial treatments.
4.3. The client must adhere to the aftercare instructions provided in the “Recommendations” section of the treatment report sent via email. Failure to do so will invalidate the guarantee.
4.4. The client must inform us of any bed bug activity and provide proof of an ongoing infestation within the guarantee period of the treatment date using any communication form published on our website. Failure to do so will invalidate the guarantee.

6.1. We offer a 3-month guarantee, including two Steam and Chemical Spray Treatments, after heat treatment on the entire property, excluding kitchen and bathroom areas.
6.2. These Terms and Conditions do not include partial treatments.
6.3. The client must adhere to the aftercare instructions provided in the “Recommendations” section of the treatment report sent via email. Failure to do so will invalidate the guarantee.
6.4. The client must inform us of any flea activity and provide proof of an ongoing infestation within the guarantee period of the treatment date using any communication form published on our website. Failure to do so will invalidate the guarantee.

8.1. We provide a 6-month guarantee, including two Steam and ULV Chemical Fumigation Treatments, after heat treatment on the entire property, excluding kitchen and bathroom areas.
8.2. These Terms and Conditions do not include partial treatments.
8.3. The client must adhere to the aftercare instructions provided in the “Recommendations” section of the treatment report sent via email. Failure to do so will invalidate the guarantee.
8.4. The client must inform us of any moth activity and provide proof of an ongoing infestation within the guarantee period of the treatment date using any communication form published on our website. Failure to do so will invalidate the guarantee.

10.1. We offer a 6-month guarantee, including two Steam and ULV Chemical Fumigation Treatments, after heat treatment on the entire property, excluding kitchen and bathroom areas.
10.2. These Terms and Conditions do not include partial treatments.
10.3. The client must adhere to the aftercare instructions provided in the “Recommendations” section of the treatment report sent via email. Failure to do so will invalidate the guarantee.
10.4. The client must inform us of any carpet beetle activity and provide proof of an ongoing infestation within the guarantee period the treatment date using any communication form published on our website. Failure to do so will invalidate the guarantee.

Personal Data

18.1 We keep details of our customers for two years.
Our customers may wish us to delete their personal data before the expiration of one year.

Pest Guardian discloses potentially personally-identifying and personally-identifying information only to those of its employees that (i) need to know that information in order to process it on Pest Guardian’s behalf or to provide services available at Pest Guardian’s website, and (ii) that have agreed not to disclose it to others. Pest Guardian will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees as described above, Pest Guardian discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Pest Guardian believes in good faith that disclosure is reasonably necessary to protect the property or rights of Pest Guardian or the public at large.
Pest Guardian takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

To enrich and perfect your online experience, Pest Guardian uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pest Guardian uses cookies to help identify and track visitors, their usage of https://pestguardian.co.uk, and their website access preferences. Pest Guardian visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Pest Guardian’s websites, with the drawback that certain features of Pest Guardian’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Pest Guardian’s use of cookies.

We may collect personal information, such as:
Name
Addresses
phone numbers or email addresses and relevant contact details
but only if the customer contacts us through the web site form; by email or by phone for any reason that regards pest control services.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
If you provide us with your details over the phone or by text message your data is 100% secured.

18.2 We will use your data for:
To process and complete your orders
To deal with your enquiries
To develop, deliver and improve our goods or services
We shall not provide your personal information to third parties

Pest Guardian may collect statistics about the behaviour of visitors to its website. Pest Guardian may display this information publicly or provide it to others. However, Pest Guardian does not disclose your personally-identifying information.

Although most changes are likely to be minor, Pest Guardian may change its Privacy Policy from time to time, and in Pest Guardian’s sole discretion. Pest Guardian encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Payments and Refunds

16.1. Payments are required either upfront or on the service date via bank transfer, credit/debit card, or cash. We reserve the right to cancel the appointment if payment is not confirmed.
16.2. In line with our commitment to environmental sustainability, we exclusively deliver receipts and treatment reports through email.

17.1. Full refunds are available for prepaid services that have not been rendered, provided the client initiates contact within 30 days of the original payment date.
17.2. Deposits become non-refundable if a service is cancelled with less than 24 hours’ notice before the scheduled date and time.
17.3. Clients are required to provide accurate information in all communications. Any inaccuracies leading to misrendered services will void our obligation to provide a refund.
17.4. Services already rendered are not eligible for refunds.